FAQ

No. Our guests only have a couple of hours each day in the Autograph Sessions, and we want to make sure no one misses out, so we can’t use up any extra time by allowing photos or selfies.

They also cannot take selfies at any time around the venue, so please do not ask.

If you want your photo taken with the guests we have dedicated Photo Sessions.

The type of guest relates to their free autograph allocation.

Regular Guests
Regular Ticket and Gold Ticket holders may get one item of their own (known as a personal item) signed for free by Regular Guests.

Bonus Guests
Regular Ticket holders must purchase autographs from Bonus Guests at the event. There are no free autographs.

Gold Ticket holders may get one item of their own (known as a personal item) signed for free by Bonus Guests.

Extra Guests
Regular and Gold Ticket holders must purchase autographs from Extra Guests at the event. There are no free autographs.

No. Our guests only have a couple of hours each day in the Autograph Sessions, and we want to make sure no one misses out, so we can’t use up any extra time by allowing photos or selfies.

They also cannot take selfies at any time around the venue, so please do not ask.

If you want your photo taken with the guests we have dedicated Photo Sessions.

In the event of a cancellation we will do our best to secure a replacement guest.

Anyone who has purchased Photo Sessions or Fan Meets for guest who has cancelled has the following options:

• Swap this for another guest of the same value (you cannot swap to a photo that is lower value)
• Pay the difference to upgrade to a more expensive guest
• Do nothing, and a refund will be automatically issued on the Wednesday before the event. Refunds are only issued to the card used to make the original purchase

To perform any swaps or upgrades, click on the ‘View Your Order Online’ button in your order confirmation email, or access your order from your Leap Conventions account, then press the green ‘Swap’ or ‘Upgrade’ buttons next to the product you have purchased.

We cannot split tickets into multiple lower value tickets. If you would like to do this, you will need to purchase the lower value tickets and wait for a refund for the cancelled guest.

Event tickets will NOT be refunded in the event of a guest cancellation.

In the event of a cancellation we will do our best to secure a replacement guest.

Anyone who has purchased Photo Sessions or Fan Meets for guest who has cancelled has the following options:

• Swap this for another guest of the same value (you cannot swap to a photo that is lower value)
• Pay the difference to upgrade to a more expensive guest
• Do nothing, and a refund will be automatically issued on the Wednesday before the event. Refunds are only issued to the card used to make the original purchase

To perform any swaps or upgrades, click on the ‘View Your Order Online’ button in your order confirmation email, or access your order from your Leap Conventions account, then press the green ‘Swap’ or ‘Upgrade’ buttons next to the product you have purchased.

We cannot split tickets into multiple lower value tickets. If you would like to do this, you will need to purchase the lower value tickets and wait for a refund for the cancelled guest.

Event tickets will NOT be refunded in the event of a guest cancellation.

Guest appearances are subject to change, and their professional availability may change at short notice. In the event of a cancellation we will do our best to secure a replacement.

Most guests will accept gifts and letters, however unfortunately attendees cannot give them directly to the guests. This is to ensure that everyone has time to get their autographs, photos, and equal time to talk to the guests in the Fan Meets and Meet & Greet.

We will have a gift station set up near the Registration Desk where you can leave your gifts and letters. Please remember to clearly write which guest your gift or letter is for, and include your own name so the guest knows who it’s from.

Guests have to take flights so we advise you do not leave liquids, large, or fragile items.

Please drop off any gifts before 3pm each day to ensure we have enough time to get all the gifts to the guests.

No. Our guests only have a couple of hours each day in the Autograph Sessions, and we want to make sure no one misses out, so we can’t use up any extra time by allowing photos or selfies.

They also cannot take selfies at any time around the venue, so please do not ask.

If you want your photo taken with the guests we have dedicated Photo Sessions.

Every ticket holder has the opportunity to meet the guests in person during the Autograph Sessions, Photo Sessions and Fan Meets.

To meet a guest in the Autograph Session you may need to purchase their autograph, depending on your ticket type and if the guest is a Bonus or Extra Guest.

Photos Sessions and Fan Meets are paid for separately and are not included in your event ticket price.

Gold Ticket holders can also meet the guests in the Meet & Greet.

Unfortunately we can’t say exactly how many guests there will be, as this varies from event to event.

There are many factors which go into how many guests we can have at the event, but the more tickets sold for each event, the more guests this allows us to bring.

In the event of a cancellation we will do our best to secure a replacement guest.

Anyone who has purchased Photo Sessions or Fan Meets for guest who has cancelled has the following options:

• Swap this for another guest of the same value (you cannot swap to a photo that is lower value)
• Pay the difference to upgrade to a more expensive guest
• Do nothing, and a refund will be automatically issued on the Wednesday before the event. Refunds are only issued to the card used to make the original purchase

To perform any swaps or upgrades, click on the ‘View Your Order Online’ button in your order confirmation email, or access your order from your Leap Conventions account, then press the green ‘Swap’ or ‘Upgrade’ buttons next to the product you have purchased.

We cannot split tickets into multiple lower value tickets. If you would like to do this, you will need to purchase the lower value tickets and wait for a refund for the cancelled guest.

Event tickets will NOT be refunded in the event of a guest cancellation.

The type of guest relates to their free autograph allocation.

Regular Guests
Regular Ticket and Gold Ticket holders may get one item of their own (known as a personal item) signed for free by Regular Guests.

Bonus Guests
Regular Ticket holders must purchase autographs from Bonus Guests at the event. There are no free autographs.

Gold Ticket holders may get one item of their own (known as a personal item) signed for free by Bonus Guests.

Extra Guests
Regular and Gold Ticket holders must purchase autographs from Extra Guests at the event. There are no free autographs.

All confirmed guests can be seen on our website, and will be appearing all weekend unless advertised otherwise.

In the event of a cancellation we will do our best to secure a replacement guest.

Anyone who has purchased Photo Sessions or Fan Meets for guest who has cancelled has the following options:

• Swap this for another guest of the same value (you cannot swap to a photo that is lower value)
• Pay the difference to upgrade to a more expensive guest
• Do nothing, and a refund will be automatically issued on the Wednesday before the event. Refunds are only issued to the card used to make the original purchase

To perform any swaps or upgrades, click on the ‘View Your Order Online’ button in your order confirmation email, or access your order from your Leap Conventions account, then press the green ‘Swap’ or ‘Upgrade’ buttons next to the product you have purchased.

We cannot split tickets into multiple lower value tickets. If you would like to do this, you will need to purchase the lower value tickets and wait for a refund for the cancelled guest.

Event tickets will NOT be refunded in the event of a guest cancellation.