FAQ

Just head over where you bought your tickets and press the “resend tickets” button at the top right of the page.

It will send your tickets straight to you, but please make sure you check your spam folder if it doesn’t show up in your inbox.

Make sure you use the correct link for the ticket you bought. So if you need a Photo Session ticket re-sent, go to the link where you bought your Photo Session tickets. If you need a Fan Meet ticket re-sent go to the Fan Meet store, and if you need an entry ticket re-sent go to the main store.

We would also recommend you create a Leap Events account as this will show all of your orders, even if you ordered them before you created an account.

In the event of a cancellation we will do our best to secure a replacement guest.

Anyone who has purchased Photo Sessions or Fan Meets for guest who has cancelled will be given the opportunity to swap this for another guest of the same value, or pay the difference to upgrade to a different guest. If a swap or upgrade is not wanted then a refund will be given before the event. Refunds are only issued to the card used to make the original purchase.

To do this click on the ‘View Your Order Online’ button in your order confirmation email, or access your order from your Leap Conventions account, then press the green ‘Swap’ or ‘Upgrade’ buttons next to the photo.

Swapping will allow you to change it to another guest of the same value. Upgrading allows you to change it to a more expensive guest and pay the difference.

Event tickets will NOT be refunded in the event of a guest cancellation.

Just head over where you bought your tickets and press the “resend tickets” button at the top right of the page.

It will send your tickets straight to you, but please make sure you check your spam folder if it doesn’t show up in your inbox.

Make sure you use the correct link for the ticket you bought. So if you need a Photo Session ticket re-sent, go to the link where you bought your Photo Session tickets. If you need a Fan Meet ticket re-sent go to the Fan Meet store, and if you need an entry ticket re-sent go to the main store.

We would also recommend you create a Leap Events account as this will show all of your orders, even if you ordered them before you created an account.

Autographs and photographs of the guests are not allowed in the Fan Meets, and please do not give gifts. Audio and video recording are also not permitted.

Tickets for Fan Meets will be sold online here. If tickets do not sell out in advance, you can purchase them until 10am on the day of the Fan Meet.

Fan Meets cannot be purchased at the event. They are only available online.

The price varies depending on the guest/s included.

Please note we do not offer Fan Meets at all events, and there is no guarantee that all guests will be taking part in Fan Meets.

These are an opportunity for approximately 20 fans to spend 15/20 minutes around a table with a guest or two.

Please note we do not offer Fan Meets at all events, and there is no guarantee that all guests will be taking part in Fan Meets. If available, Fan Meets can be purchased here.

In the event of a cancellation we will do our best to secure a replacement guest.

Anyone who has purchased Photo Sessions or Fan Meets for guest who has cancelled will be given the opportunity to swap this for another guest of the same value, or pay the difference to upgrade to a different guest. If a swap or upgrade is not wanted then a refund will be given before the event. Refunds are only issued to the card used to make the original purchase.

To do this click on the ‘View Your Order Online’ button in your order confirmation email, or access your order from your Leap Conventions account, then press the green ‘Swap’ or ‘Upgrade’ buttons next to the photo.

Swapping will allow you to change it to another guest of the same value. Upgrading allows you to change it to a more expensive guest and pay the difference.

Event tickets will NOT be refunded in the event of a guest cancellation.

We ask that you arrive 10 minutes early for Fan Meets. If you are late you will still be allowed in, but no extra time will be given. Fan Meets are non refundable and non transferable.

Just head over where you bought your tickets and press the “resend tickets” button at the top right of the page.

It will send your tickets straight to you, but please make sure you check your spam folder if it doesn’t show up in your inbox.

Make sure you use the correct link for the ticket you bought. So if you need a Photo Session ticket re-sent, go to the link where you bought your Photo Session tickets. If you need a Fan Meet ticket re-sent go to the Fan Meet store, and if you need an entry ticket re-sent go to the main store.

We would also recommend you create a Leap Events account as this will show all of your orders, even if you ordered them before you created an account.

Details will be in the schedule you are given when you arrive at Event Registration.

Please note we do not offer Fan Meets at all events, and there is no guarantee that all guests will be taking part in Fan Meets. If available, Fan Meets can be purchased here.

In the event of a cancellation we will do our best to secure a replacement guest.

Anyone who has purchased Photo Sessions or Fan Meets for guest who has cancelled will be given the opportunity to swap this for another guest of the same value, or pay the difference to upgrade to a different guest. If a swap or upgrade is not wanted then a refund will be given before the event. Refunds are only issued to the card used to make the original purchase.

To do this click on the ‘View Your Order Online’ button in your order confirmation email, or access your order from your Leap Conventions account, then press the green ‘Swap’ or ‘Upgrade’ buttons next to the photo.

Swapping will allow you to change it to another guest of the same value. Upgrading allows you to change it to a more expensive guest and pay the difference.

Event tickets will NOT be refunded in the event of a guest cancellation.

In the event of a cancellation we will do our best to secure a replacement guest.

Anyone who has purchased Photo Sessions or Fan Meets for guest who has cancelled will be given the opportunity to swap this for another guest of the same value, or pay the difference to upgrade to a different guest. If a swap or upgrade is not wanted then a refund will be given before the event. Refunds are only issued to the card used to make the original purchase.

To do this click on the ‘View Your Order Online’ button in your order confirmation email, or access your order from your Leap Conventions account, then press the green ‘Swap’ or ‘Upgrade’ buttons next to the photo.

Swapping will allow you to change it to another guest of the same value. Upgrading allows you to change it to a more expensive guest and pay the difference.

Event tickets will NOT be refunded in the event of a guest cancellation.

Just head over where you bought your tickets and press the “resend tickets” button at the top right of the page.

It will send your tickets straight to you, but please make sure you check your spam folder if it doesn’t show up in your inbox.

Make sure you use the correct link for the ticket you bought. So if you need a Photo Session ticket re-sent, go to the link where you bought your Photo Session tickets. If you need a Fan Meet ticket re-sent go to the Fan Meet store, and if you need an entry ticket re-sent go to the main store.

We would also recommend you create a Leap Events account as this will show all of your orders, even if you ordered them before you created an account.