Arrival & Registration
Just head over where you bought your tickets and press the “resend tickets” button at the top right of the page.
It will send your tickets straight to you, but please make sure you check your spam folder if it doesn’t show up in your inbox.
Make sure you use the correct link for the ticket you bought. So if you need a Photo Session ticket re-sent, go to the link where you bought your Photo Session tickets. If you need a Fan Meet ticket re-sent go to the Fan Meet store, and if you need an entry ticket re-sent go to the main store.
We would also recommend you create a Leap Events account as this will show all of your orders, even if you ordered them before you created an account.
Entry Tickets
Yes! Our venues can only hold a limited number of attendees, so all tickets are limited.
Our most limited ticket is the Gold Ticket. In order to ensure the guests can visit every table at the Meet & Greet we can only have a very small number of Gold Tickets.
Anyone aged 12 or older must purchase a Gold or Regular Ticket to enter the event.
If you have a child under the age of 12 you can request an Under 12 Ticket. Children age 12 and under are free but are not entitled to any autographs unless they purchase a Gold or Regular Ticket. Children can NOT enter the Meet & Greet unless they purchase a Gold Ticket.
To request an Under 12 Ticket:
- Log in to our online store using the same email address you used to purchase your Gold or Regular Ticket
- Once you are logged in, select View All Orders
- Look for the event called Starfury Conventions, and select Order Additional Tickets to be returned back to the ticket page now you are logged in
- Select the event from the menu on the left, and you should now see the Under 12 Ticket option available for you to select
- If you are unable to see the Under 12 Ticket then you are either not logged in, or are logged in with a different email address than you used to purchase your event tickets
Tickets are only available online, and ticket sales close at 10am on the Friday before the event.
You will not be able to purchase tickets after this point.
We only offer tickets that give you access to the event for the entire weekend, but you can come for as much or as little as you would like.
If you can’t make it for the whole weekend please be aware that there are some things you will miss, and sometimes we do have guests that are only appearing for one day.
Photo Sessions are on both Saturday and Sunday, but sometimes guests only do solo photos on one day and duo/combos with other guests on the other day.
At most events you will get some autographs on Saturday, and the others on Sunday. If you cannot be at the event for the entire weekend let a member of our staff know at the Autograph Session and they will do their best to get you through on one day, but this cannot be guaranteed.
Guests will take part in one Q&A on each day they are there, though they may be on stage with others.
If any Gold Tickets are still available for the event then you can upgrade your Regular Ticket by following the below steps:
- Click the link to View Your Order Online from your “Starfury Conventions Order Confirmation” email
- Select the green Upgrade button
- Choose the upgrade you would like to make on the left, and go through the checkout process
You will only be asked to pay the difference in price between the Regular and Gold Ticket. Once confirmed your Regular Ticket will be cancelled and only the Gold Ticket will be valid.
Please be aware we cannot guarantee the availability of any upgrades as they are extremely limited.
Our venues can only hold a limited number of attendees, so all tickets are limited.
Our most limited ticket is the Gold Ticket. In order to ensure the guests can visit every table at the Meet & Greet we can only have a very small number of Gold Tickets.
Once a ticket is sold out no more will be made available.
In the event of a cancellation we will do our best to secure a replacement guest.
Anyone who has purchased Photo Sessions or Fan Meets for guest who has cancelled will be given the opportunity to swap this for another guest of the same value, or pay the difference to upgrade to a different guest. If a swap or upgrade is not wanted then a refund will be given before the event. Refunds are only issued to the card used to make the original purchase.
To do this click on the ‘View Your Order Online’ button in your order confirmation email, or access your order from your Leap Conventions account, then press the green ‘Swap’ or ‘Upgrade’ buttons next to the photo.
Swapping will allow you to change it to another guest of the same value. Upgrading allows you to change it to a more expensive guest and pay the difference.
Event tickets will NOT be refunded in the event of a guest cancellation.
Just head over where you bought your tickets and press the “resend tickets” button at the top right of the page.
It will send your tickets straight to you, but please make sure you check your spam folder if it doesn’t show up in your inbox.
Make sure you use the correct link for the ticket you bought. So if you need a Photo Session ticket re-sent, go to the link where you bought your Photo Session tickets. If you need a Fan Meet ticket re-sent go to the Fan Meet store, and if you need an entry ticket re-sent go to the main store.
We would also recommend you create a Leap Events account as this will show all of your orders, even if you ordered them before you created an account.
Tickets are available until 10am the Friday before the event.
You will not be able to purchase tickets after this point.
We’re a little different to the majority of events, and our tickets also include a number of autographs, as well as all Q&A sessions, parties, and much more!
All tickets give you access to the event for the entire weekend, and the experience is quite unique and relaxed as there are far less tickets available than the usual ‘comic con’.
With Startury you don’t have to choose which part of the event to see and which to miss. No Q&As will ever clash with each other. We also do our best to never put on Photo Sessions at the same time as Q&As, and it’s only very rarely that Autograph Sessions will happen at the same time as something else.
Unlike most other events you don’t have to stand in line for hours hoping you might get some autographs. We give every single attendee the opportunity to get autographs from all the guests, unless something unexpected happens like they fall ill.
Fan Meets
In the event of a cancellation we will do our best to secure a replacement guest.
Anyone who has purchased Photo Sessions or Fan Meets for guest who has cancelled will be given the opportunity to swap this for another guest of the same value, or pay the difference to upgrade to a different guest. If a swap or upgrade is not wanted then a refund will be given before the event. Refunds are only issued to the card used to make the original purchase.
To do this click on the ‘View Your Order Online’ button in your order confirmation email, or access your order from your Leap Conventions account, then press the green ‘Swap’ or ‘Upgrade’ buttons next to the photo.
Swapping will allow you to change it to another guest of the same value. Upgrading allows you to change it to a more expensive guest and pay the difference.
Event tickets will NOT be refunded in the event of a guest cancellation.
Just head over where you bought your tickets and press the “resend tickets” button at the top right of the page.
It will send your tickets straight to you, but please make sure you check your spam folder if it doesn’t show up in your inbox.
Make sure you use the correct link for the ticket you bought. So if you need a Photo Session ticket re-sent, go to the link where you bought your Photo Session tickets. If you need a Fan Meet ticket re-sent go to the Fan Meet store, and if you need an entry ticket re-sent go to the main store.
We would also recommend you create a Leap Events account as this will show all of your orders, even if you ordered them before you created an account.
Guests
In the event of a cancellation we will do our best to secure a replacement guest.
Anyone who has purchased Photo Sessions or Fan Meets for guest who has cancelled will be given the opportunity to swap this for another guest of the same value, or pay the difference to upgrade to a different guest. If a swap or upgrade is not wanted then a refund will be given before the event. Refunds are only issued to the card used to make the original purchase.
To do this click on the ‘View Your Order Online’ button in your order confirmation email, or access your order from your Leap Conventions account, then press the green ‘Swap’ or ‘Upgrade’ buttons next to the photo.
Swapping will allow you to change it to another guest of the same value. Upgrading allows you to change it to a more expensive guest and pay the difference.
Event tickets will NOT be refunded in the event of a guest cancellation.
Photo Sessions
In the event of a cancellation we will do our best to secure a replacement guest.
Anyone who has purchased Photo Sessions or Fan Meets for guest who has cancelled will be given the opportunity to swap this for another guest of the same value, or pay the difference to upgrade to a different guest. If a swap or upgrade is not wanted then a refund will be given before the event. Refunds are only issued to the card used to make the original purchase.
To do this click on the ‘View Your Order Online’ button in your order confirmation email, or access your order from your Leap Conventions account, then press the green ‘Swap’ or ‘Upgrade’ buttons next to the photo.
Swapping will allow you to change it to another guest of the same value. Upgrading allows you to change it to a more expensive guest and pay the difference.
Event tickets will NOT be refunded in the event of a guest cancellation.
Just head over where you bought your tickets and press the “resend tickets” button at the top right of the page.
It will send your tickets straight to you, but please make sure you check your spam folder if it doesn’t show up in your inbox.
Make sure you use the correct link for the ticket you bought. So if you need a Photo Session ticket re-sent, go to the link where you bought your Photo Session tickets. If you need a Fan Meet ticket re-sent go to the Fan Meet store, and if you need an entry ticket re-sent go to the main store.
We would also recommend you create a Leap Events account as this will show all of your orders, even if you ordered them before you created an account.