Accessibility

All accessibility requests must be made at least two weeks prior to the event

We are committed to making reasonable adjustment for attendees with additional needs.

We are aware that people have differing needs and have a range of help available.

In some cases we can offer a carers ticket. This is an entry only ticket to assist those who cannot attend an event on their own and hold a Gold or Regular Ticket. You will need to show some proof of needing this level of care, and can show one of the following documents:

A CEA Card
A Nimbus Card with a +1 symbol
A Card provided by any other carers organisation that requires the same level of documentation as the above cards
The front page of a PIP or DLA award letter

If you have other documentary evidence, please email us with the details and we will look into it.

Details of the Carers Ticket

A carers ticket is an entry only ticket to assist those who cannot attend an event on their own and hold a Gold or Regular Ticket, and there is no charge for this. Therefore, anyone with this type of ticket is unable to:

Attend the Meet and Greet for Gold Ticket Holders (you are allowed in the room but will be asked to sit nearby rather than at the table with the person you are caring for, provided they are a Gold Ticket Holder)
Obtain any Photo Opportunities, either by yourself or with the person you are caring for
Obtain any Autographs

You may accompany the attendee wherever they are in the event, but you cannot be in the event areas by yourself. You are also asked to be capable of caring for the attendee for the entire event, and must be aware of the Terms and Conditions of the event and abide by these at all times.

Assistance Pass

We also offer the Starfury Assistance Pass. This is a sticker that you can use to get help if you need it.

The sort of help we can offer is:

A seat in Photo Sessions to wait if you cannot stand in a queue
A seat provided in the Autograph Session, allowing you to remain seated until your designated ‘Queue Buddy’ is near to the front of the queue
Spaces left in the main hall to accommodate wheelchairs
Making sure that you have line of sight to the screens in the main hall to enable lip reading

These are only examples, and the assistance can be tailored to your requirements. This does not allow automatic queue jumping, entering a Photo or Autograph Session before your ticket number has been called, or being able to wait in a room between Photograph or Autograph Sessions. We cannot provide assistance for queuing for registration and ask that you wait until it is not as busy to register.

How to Obtain a Carers or Assistance Pass

To request a Carers Ticket you must follow the below steps at least two weeks prior to the event:

Log in to our online store using the same email address you used to purchase your Gold or Regular Ticket
Once you are logged in, select View All Orders

Look for the event called Starfury Conventions, and select Order Additional Tickets to be returned back to the ticket page now you are logged in

Select the event from the menu on the left, and you should now see the Carers Ticket option available for you to select
If you are unable to see the Carers Ticket then you are either not logged in, or are logged in with a different email address than you used to purchase your event tickets

Please note requesting a Carer Ticket does not guarantee you will receive one. You will be contacted by a member of our team to discuss your request closer to the event.

To request an Assistance Pass please email us at least two weeks prior to the event, but preferably as soon as you are aware you will need one. Any requests sent with less than two weeks until the event will not be able to be honoured.

We ask that you do not contact us multiple times. Disabled or Assistance Pass requests are only dealt with shortly before the event.

Assistance Dogs

Please click here to read our policy on assistance dogs.